Location: Remote (with occasional planned customer site visits in Buckinghamshire)

Salary: circa £28,000 – £30,000 + Micosoft Certified Training, Generous Holiday allowance, High Street Discount Scheme, Share Options for long term employees, Pension + Opportunities for commission

About the Role

 Ready to take the next step in your IT support career? Join a growing MSP where you’ll get hands‑on exposure to modern cloud technologies, real progression into 2nd Line, and the chance to work directly with a wide range of customers.

You’ll be the first point of contact for technical issues, delivering high‑quality support across hardware, software, and networking. As your experience grows, you’ll take on more complex troubleshooting, supported by senior engineers who will help you develop quickly into a stronger 2nd Line Engineer — and potentially beyond.

This role is perfect for someone proactive, customer‑focused, and keen to build a long‑term career in IT.

Key Responsibilities

•  Act as the first point of contact for IT support queries via phone, email, and ticketing system
• Log, update, and manage support tickets with clear and accurate information
• Diagnose and resolve common hardware, software, OS, and network issues
• Communicate clearly with non‑technical users
• Take ownership of tickets and ensure timely resolution within SLAs
• Work calmly under pressure and prioritise effectively
• Escalate recurring issues or complex cases to senior engineers
• Use remote support tools to troubleshoot efficiently
• Maintain internal documentation and follow established procedures
• Attend occasional customer site visits across Buckinghamshire and represent the company professionally

Required Technical Skills 

• Experience providing 1st or 2nd Line support — ideally within an MSP
• Strong understanding of computer hardware, operating systems, and basic networking (TCP/IP, DNS, DHCP)
• Working knowledge of Microsoft 365, Exchange Online, Azure AD / Entra ID
• Experience using ticketing systems
• Ability to diagnose issues remotely and over the phone
• Strong written and verbal communication skills
• Ability to work independently and as part of a team

Why Join?

• Clear progression path into full 2nd Line and beyond
• Exposure to a wide range of technologies and customer environments
• Supportive team with a genuine focus on development
• Opportunities for training and certification

Ready to Apply?

If you’re looking for a role where you can grow, develop, and take on more responsibility — with real progression and ongoing training — we’d love to hear from you.

Send your CV today and take the next step in developing your career.