Epos System Support Team Leader

Location: High Wycombe (Office-Based)

£40,000 + Bonus + Full Benefits Below

We are looking for an experienced EPOS System Support Team Leader to join a leading company in the sports industry.

About the EPOS System Support Team Leader Role

You will lead an office-based EPOS Support team and play a key role in the ongoing development, adoption, and performance of an in-house EPOS platform used by a large and expanding user base.

Key Responsibilities for the EPOS System Support Team Leader

• Lead, support, and develop an EPOS Support Team (3 direct reports)
• Oversee system support and ensure all tickets are logged, and resolved efficiently
• Manage the full customer implementation pipeline from initial enquiry to go-live
• Deliver user health checks and training on new features
• Contribute to the continued growth of the EPOS platform and overall service offering

Skills & Experience for the EPOS System Support Team Leader

Personal Attributes:

• Natural leader with the ability to motivate and support a team
• Professional, friendly communicator with a strong customer-service focus
• Confident problem-solver with strong numerical and analytical skills

Professional Experience:

• Proficient with Windows 11, MS Office, and especially Excel
• Experience with EPOS systems and daily operational processes
• Background in team leadership and performance monitoring
• Experience in retail, hospitality, education, or similar operational environments

Benefits for the EPOS System Support Team Leader

• Company pension
• Employee benefits programme
• 4 weeks’ holiday plus bank holidays and birthday leave
• Performance-related bonus
• Private healthcare
• Access to discounted products for personal use

If you are an enthusiastic leader with strong EPOS experience and a passion for delivering outstanding customer service, we would love to hear from you.