Job Information

Farnborough, United Kingdom
Job Type


Software Support Engineer

Farnborough – Hybrid working 3 days office and 2 days home working

This is a fantastic opportunity for you, an experienced Software Support Analyst / Application Support Engineer, to join a thriving and industry leading Software Company offering and exciting career path for your Software Support / Application Software Support career

Your Role as Software Support Engineer / Application Support Engineer

As the Software Support Analyst / Application Support Analyst, your position centres around logging and categorising Incidents and Requests, and crucially progressing through to completion.

The role also involves technical capabilities in terms of writing software reports, SQL scripting skills and an understanding of cloud software delivered as SaaS.

You should be able to demonstrate excellent written and oral communication skills (across both technical and non-technical scenarios), as well as enjoy building strong relationships with customers. To be successful, you must see yourself as resourceful, energetic, and enthusiastic, and strive to go the “extra mile”, especially regarding customer technical questions and issues.

Your Skills, Experience and Qualifications

You will need deep experience in the following areas:

  • Effortlessly handing customer faults and requests through to completion, via various means (portal, telephone, email and remote support)
  • Being confident in the escalation of issues, where necessary; as well as consulting with the software engineering team for issue resolutions
  • Record application defects and consult with engineering for recreating software issues
  • Monitor and debug performance and usage metrics within the service portal
  • Execute scripts in SQL for analysing data, in addition to building and amending software reports

Working Hours and Environment

  • On-Call Rota for Out-Of-Hours assistance on critical customer issues. The structure of this is usually 1 week out of 4 and for this there is a generous allowance, even if you don't receive any calls!

If you are an experienced Software Support Analyst / Application Support Analyst or an IT Support Engineer looking for an exciting new opportunity with an industry leading company and as part of a fabulous team, please send your CV to me today as this position will go quickly!

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