Job Information

Basingstoke, United Kingdom
Job Type
£22,000 to £27,000


IT Support Engineer


£22,000 to £27,000 + Full Benefits

This is a fantastic opportunity for you, an experienced IT Support Engineer, 1st and 2nd Line, to join a thriving and expanding IT Company in Basingstoke

The Role and Responsibilities

You will be the first point of contact for a wide range of customers as part of our talented help desk team. You will have a breadth of experience in a wide variety of IT technologies but the day to day roles will typically include:-

  • Use of remote tools to assist customers in troubleshooting problems
  • Remote/onsite support and project-based work (Full UK Driving license & Vehicle essential)
  • Build and maintain customer and partner rapport
  • Manage technical issues, solutions and sales opportunity progress by creating cases within the company help desk system
  • Manage case escalation to maintain forward movement on customer issues
  • Ensure clear, professional communication between the team and customer
  • Create and maintain self-help documents
  • Continue education by attending training sessions and reading technical documentation
  • Working hours are 38.75 hours a week, Monday to Friday, 9am - 5.30pm + On call

Skills required for the IT Support Engineer Position:-

  • Strong customer service background
  • Previous experience working in IT Support roles is essential
  • Good understanding of Cyber-Security/data protection concepts, including firewalls, antivirus, email security and multi-factor authentication
  • Networking concepts, Including Wired and Wireless Networks, TCP/IP, DNS, DHCP, VLAN’s and VPN’s
  • Server support including but not limited to Windows server Active Directory infrastructure and Hyper-V
  • Strong knowledge of Disaster Recovery and backup technologies and methodologies
  • Desktop support including Windows 7/8/10
  • Thorough knowledge of Office 365, including Office applications, email, SharePoint and Teams
  • Experience with Microsoft Azure platform, including Azure AD and Intune
  • Experience with VoIP platforms, ideally with 3CX and Daisy HVS
  • Experience with Dynamic 365 customer engagement an advantage

If you are an experienced IT Support Engineer across 1st and 2nd Line and in a Service Desk Environment and have outstanding customer skills, then please send your CV to me today.

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