Job Information

Wigan, United Kingdom
Job Type
£35,000 to £40,000


Helpdesk Manager


£35,000 to £40,000 + Benefits

This is a fantastic opportunity for you, an experienced IT Helpdesk Manager / Service Desk Manager to join a leading Network and Telecommunications company in the North West.

The Helpdesk is cornerstone of the business and we are looking for an experienced Helpdesk Manager / Service Desk Manager, to run the department to its maximum efficiency.

As the Helpdesk Manager / Service Desk Manager, you will be responsible for:

  • The smooth running of a Technical Service Desk providing 1st and 2nd line support.
  • Proactively manage all workflow to achieve the businesses SLAs
  • To manage, train and mentor support engineers
  • To ensure all calls are correctly logged and handled in line with call management software

This is a critical position and as such, in order to be successful in your application, you should have:

  • 2 years’ experience as a Service Desk Manager / Helpdesk Manager
  • Direct Line Management experience of 5 + 1st Line Support Engineers
  • Strong performance management skills including coaching
  • Experience in a technical environment. Ideally and IT or Telecommunications company with network / WIFI support.   We are flexible on this
  • Call related data analysis and acting accordingly to ensure peak performance

Additional key information about you:

As the Helpdesk Manager / Service Desk Manager, you must have a very positive and flexible outlook.  You must have had direct line management responsibility for 5 or more IT Service Desk staff handling technical issues and requests through to fulfilment (not just log and flog).   You will need to be a good delegator and finisher.   IT could potentially also suit a Helpdesk Team Leader / Service Desk Team Leader.

This really is a great chance for you to join a thriving international organisation but it will go quickly so please send your CV to me today.

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