Job Information

Location
High Wycombe, United Kingdom
Job Type
Salary
£30,000

Description

EPOS Technical Support Engineer

High Wycombe

£27,000 to £30,000

This is a fantastic opportunity for you, an experienced EPOS Technical Support Engineer, to join a fabulous company in High Wycombe.

This position is 5 days in the office, Monday to Friday, but may move to 4 days in the office and 1 weekend day from home.

As the EPOS Technical Support Engineer, you will be responsible for:

  • Providing first line remote support to EPOS system users.
  • Answering direct calls and enquiries from users.
  • Diagnosing and rectifying issues to meet user expectations.
  • Escalate any complex problems to the software developers where necessary.
  • Assisting the implementation manager with remote EPOS system implementation tasks such as delivering remote training sessions and equipment setup support.
  • Remotely support new members through their FPOS installations.
  • Provide initial system tour and training to new members.

This is a position which will grow as the client base grows, giving you he chance to become an integral part of what is current a small team but growing.

In order to be successful in your application for the EPOS Technical Support Engineer, you should have:

  • An EPOS or IT background
  • Excellent Customer Skills
  • Happy to potentially swap 1 week day, for a remote weekend support day. (It’ll be fairly quiet at the weekend as the systems are robust and don’t go down often)

Any retail experience would be useful – even if you’ve previously worked in a shop and understand EPOS from a user perspective.

If you an are EPOS Support Engineer and looking for an exciting support position, then please send your CV to me today.

Apply Now

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