Job Information

Reading, United Kingdom
Job Type
£30,000 to £40,000 + Benefits


3rd Line Technical Consultant

 £30,000 to £40,000 + benefits including healthcare plan, competitive company pension scheme & training and certifications plan.


This is a fantastic opportunity for you, an experienced 3rd Line Technical Consultant to join a leading IT Managed Service Company based close to Reading in Berkshire.

This is a vital and senior role where you will become a trusted advisor to clients and help advise them on best practices and modern IT trends. You are expected to work independently as well as part of a team and make use of their experience and initiative to meet and deliver the clients requirements.

This is an office-based position with some client visits as and when required.

As the 3rd Line Technical Consultant, you will be responsible for:

  • Design, implement and project various local and cloud infrastructure projects
  • Work on second and third level IT issues until completion either remotely or on site.
  • Provide a technical point of escalation for the service desk.
  • Work with other functions within the business to help identify issues and requirements with a view to continued service improvement
  • Support and install approved hardware, software and services as per sold solution
  • Keep up to date with IT trends and technologies
  • Work within SLA timeframes and manage escalated tickets within defined timelines
  • Prioritisation of workload
  • Where required, provide technical presales to clients and account managers
  • Ensure work is completed in line with KPI targets and personal objectives.

Essential Criteria

In order to be successful in your application, you should have:

  • Microsoft Certifications (MCSA or MCSE)
  • Experience troubleshooting/supporting technologies such as:

Windows 2008/12/16 | Windows 10/7 | Hyper-V | Microsoft Exchange | Office365 | Active Directory | Group Policy | VPN | Firewalls | Switching | General comms | Backup products | Security Products | Server/PC Hardware faults

  • Excellent verbal, written and presentation skills
  • Available to work occasional irregular hours
  • A flexible and enthusiastic approach to the role
  • Excellent problem solving and decision-making skills
  • Excellent time management skills
  • Will need to be able to prioritise their own workload
  • A full and preferably clean driving license
  • Advanced Hyper-V or VMWare experience
  • Advanced skills in modern networking (routing, switching, firewall etc.)

Desirable Criteria

  • Networking certifications
  • Security awareness and training
  • Managed Service Providers (MSP) experience
  • Design and implementation of network security solutions, firewalls and switching
  • Design and implementation of Active Directory and Group Policies
  • Migration between various versions of Windows servers and applications
  • Experience of using, supporting and migrating clients to Office365
  • Experience in installing and migrating Microsoft SQL
  • Knowledge of SonicWALL security appliances or other similar products

This is a fantastic opportunity working for a leading IT company and will go quickly.  If you are a 3rd Line Engineer / Technical Consultant, please send your CV to me today.

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