3rd Line Infrastructure Support Engineer

Nr High Wycombe

£50,000 + Bonus + Benefits

This is a fantastic opportunity for you, a 3rd line Infrastructure Support Engineer / 4th line / Technical Specialist, to join a leading IT Support company providing the highest quality support to UK and international companies.

This position is a mix of Infrastructure, IT Support and project work with key skills being:

1. VMWare – building from scratch
2. SAN – set-up and manager – deep knowledge
3. VEEAM or equivalent

As well as these key skills, the 3rd line Infrastructure Support Engineer will require:

• Strong experience of virtualised environments including installation, configuration, and management. (VMware, Hyper-V etc).
• Expertise in Windows Server 2019 onwards.
• Expertise in physical server hardware architecture (HPE ProLiant / Dell PowerEdge)
• Expertise in network storage solutions – SAN / NAS (HPE SAN).
• Strong experience of Microsoft environments (ADUC, GPO, Certificate Services).
• Installing and configuring backup solutions. (Veeam etc)
• Microsoft 365 administration (Intune, compliance, security, licensing)
• Network awareness (Basic routing, subnetting, VLANs, Firewalls)
• Exposure to RMM solutions (N-able, Splunk, Arcsight etc)
• Full UK Driving Licence and own car

Key Skills\Responsibilities:

• Provide exceptional level of Technical Service to our customers.
• Manage service tickets in line with ITIL standards.
• Demonstrate strong communication skills, both written and verbal.
• Work independently or as a team to meet deadlines consistently.
• Act as technical lead for projects that you are assigned to.
• Seek opportunities to enhance skills and stay updated with industry trends with the ability to deliver findings to management.
• Show a pro-active attitude towards Technical Support.
• Conduct yourself in a professional manner when visiting customers.
• 5+ years’ experience as a 3rd line IT infrastructure engineer actively supporting the technologies listed above.
• 5+ years of experience in a Customer Support role.

If you are a 3rd Line Infrastructure Support Engineer / Infrastructure Engineer /4th line support engineer or equivalent, with very strong VMWare, SAN and Backups like VEEAM, then please send your CV to me today as this position will go quickly.