Job Information

Location
nr Huddersfield / Hybrid, United Kingdom
Job Type
Salary
£24,000 to £28,000 + Bonus + Benefits
Category

Description

2nd Line Support Engineer

Nr Huddersfield / Barnsley (hybrid working)

£24,000 to £28,000 + Bonus + Excellent Benefits

This is a fantastic opportunity for you, an IT Support Engineer / 2nd Line Support Engineer / Helpdesk Engineer / IT Support Technician, to join a leading IT company nr Huddersfield / Barnsley offering continuous training and career development.

As the IT Support Engineer, you will play a key role in providing support in all areas of IT for a wide range of customers, as well as to the business itself.

As the 2nd Line Support Engineer, you will take over from 1st Line Engineers where 2nd Line Support is required and as such, you must be an excellent communicator and able to deal effectively with customers in potentially time-critical scenarios.

You daily duties as a 2nd Line Support Engineer will include:

 

  • Troubleshooting IT issues and managing them via the ServiceDesk, escalating where appropriate.
  • Providing technical support either by phone, remote access or site visit. You will need to drive with own car.
  • Managing customer and internal computer systems using RMM.
  • Keeping systems up-to-date through OS and software upgrades.
  • Monitoring network equipment for performance, availability, and security, and performing routine maintenance.
  • Assisting with the design, implementation, and ongoing support of new customer solutions.
  • Setting up and configuring new client devices for use both internally and for deployment into customer environments.
  • Assisting the Projects and Sales departments to resolve any queries or problems they may have when creating proposals/plans for new solution deployments.
  • Performing routine Office 365 duties to ensure the highest levels of security.
  • Working on IT projects and ensuring schedules are met for the successful delivery of those projects.
  • Regularly checking successful backup schedules and performing test restores.

 

About you

This really is a great opportunity for you as a 2nd Line Support Engineer if you have:

  • Strong IT Support experience – Windows based
    • Experience with routers switches and other network equipment
  • The ability to troubleshoot effectively
    • Multi-task
    • Keep clear documentation
  • Excellent customer skills
  • Strong communication
  • Full UK Driving Licence + own car

If you are a 2nd Line Support Engineer / IT Support Engineer, IT Technician, Helpdesk Engineer, Service Desk Engineer, IT Support Technician or similar, and are you looking for an exciting new challenge in IT, then please send your CV to me today as this position will go quickly.

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