Job Information

Aylesbury, United Kingdom
Job Type
£25,000 to £30,000


2nd Line Support Engineer

Aylesbury - Hybrid

£25,000 - £30,000 per annum dependent on experience
Full Time, Permanent
This is a fantastic opportunity for you, an experienced 2nd Line Support Engineer, to join a leading organisation, offering ongoing training and development for your career.

Working in a fast-paced and ever-changing environment, you will be responsible for:

Taking support queue calls and logging/updating service tickets.
Providing 2nd Line Support / Desktop Support
Carrying out routine maintenance on client servers, desktops as required.
Participating in projects as required.
Providing a high standard of customer service to all clients, communicating clearly, maintaining a professional image and providing regular updates on service tickets.
Ensuring all ticket response and resolution SLAs are met.

In order to be successful in your application for the 2nd Line Support Engineer position, you should have around 3 years of experience with:

Microsoft 365
Microsoft SharePoint
Active Directory
Group Policy, Intune
Windows server
Windows 10,11
Microsoft Office
Antivirus products
Microsoft Azure, Hyper-V, would be an advantage
Understanding of Networking and Switches, Routers

This is a customer-facing role, so excellent written and verbal communication skills are also essential, as is demonstrable attention to detail and strong organisational skills.

If you are a 2nd line support engineer and interested in working for a forward thing IT Services Company with ongoing training and development and are happy in a full time office environment, then please send your CV to me today.



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