Job Information

Basingstoke, United Kingdom
Job Type
£22,500 to £25,000


£22,500 to £25,000 + Bonus + Benefits

This is an outstanding opportunity for you, an experienced 1st Line Support Engineer, Service Desk Analyst or Helpdesk Engineer to join a leading IT organisation based in Basingstoke.

You will be joining an ever growing and progressive Service Desk providing support to a wide range of customers from both the Public and Private Sector.

As a Service Desk Analyst / 1st Line Support Engineer / Helpdesk Engineer, you will be responsible for:

  • Handling incoming calls – logging and raising tickets and owning the call through to its completion.
  • Liasing with 2nd and 3rd line where required but always keeping strong communication with the client open.
  • Overcoming technical issues and learning new technologies and skills to ensure you’re are moving forward technically.


  • Bonus
  • Pension
  • Death in service
  • Healthcare
  • Ongoing training and career development
  • Childcare voucher scheme
  • 22 days holiday rising to 25 days
  • Onsite parking

About you:

In order to be successful in your application for the 1st line Support Engineer /  Service Desk / Helpdesk Engineer, you should have:

  • 1 to 2 years’ experience working on a technical IT service Desk.
  • Strong technical skills, diagnosing and resolving PC and Laptop issues.
  • Good Active Directory and Exchange. Adding users, permissions, passwords etc.
  • Good knowledge of MS Office
  • Understanding of remote customer support tools such as Logmein.

 In addition, you must be an owner finisher with a positive, customer focused outlook who takes pride in finding solutions and working within a team looking to provide a great customer experience.

If you are an experienced 1st Line Support/First Line Support Engineer / Service Desk Analyst, Helpdesk Engineer based in or around Basingstoke, please send your CV to me today!


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