Job Information

Oxford, United Kingdom
Job Type


1st Line Support Engineer

North Oxford

This is a fantastic opportunity for you, a 1st Line Support Engineer / Helpdesk Engineer / Service Desk Engineer, to join a leading organisation based just North of Oxford.

As a 1st Line Support Engineer, you will be a key member of the Service Desk / Helpdesk, and responsible for delivering first class IT support to the company.  You will be responsible for:

  • Monitoring the incident management system and allocating issues according to SLAs
  • Providing 1st Line Support for all technical issues based around
    • Microsoft Products and OS including Windows Server and Windows 10
    • Desktop and PC hardware issues
    • Server Administration in Active Directory – user rights, passwords, creating new users etc.
    • Some Networks, in particular routers.
  • Installation and configuration of new and existing hardware and software
  • Keeping Helpdesk Team Leader up to date with of issues and escalating issues to 2nd and 3rd line as and when required.

As a 1st Line Support engineer / Helpdesk Engineer, it is important that you have at least 18 months experience in a similar capacity, and have strong Desktop Support, Software and ideally some networking skills.   You will be working as part of a team and so teamwork is essential.

In return, the 1st line support Engineer position offers benefits including

  • Ongoing training and career development.
  • Pension
  • Healthcare
  • Free Parking
  • Childcare Vouchers
  • Life Assurance
  • Long Service Recognition.

This really is an outstanding opportunity which will go quickly, so if you are a 1st Line Support Engineer, or Helpdesk Engineer or Service Desk Engineer, within easy commute of North Oxford, then please send your CV to me today.

Apply Now

Name: (required)

Email: (required)



Upload your cover note:
Accepted File Types: DOC, DOCX, ODT, RTF, PDF

Upload your CV: (required)
Accepted File Types: DOC, DOCX, ODT, RTF, PDF

All information provided will be handled according to our privacy policy