Technical Support (1st, 2nd, 3rd Line) - IT Recruitment
There are inhouse and outsourced technical support departments up and down the country. Any company, once it reaches a certain size, will require these services to ensure their users can carry on working with the minimum of fuss.
1st line support referrs to those who will try and fix your problem as soon you call tech support, and as long as they have the access rights to do so. This is normally more common problems with a quick fix.
2nd line support referrs to those engineers who 1st line would assign calls that they were unable to fix. 2nd line support generally will have a little more in terms of access rights to help the users remotely or via special tools.
3rd line support are those certified engineers who will generally deal with much wider reaching issues such as server configuration or site-wide problems. Problems escalated to 3rd line normally mean a large scale change or fix.
What can I earn as a Technical Support Engineer?
£12,000 to £65,000 p.a (this can vary depending upon a wide range of factors)
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